Nextiva Awarded Top VoIP Service Provider by BestVoiceOverIP.com
Nationally recognized VoIP Provider, Nextiva, has been given the award of Top VoIP Service Provider for the year 2011. The award, given by BestVoiceOverIP.com, compares all VoIP providers to guide the potential consumer in a direction that will be the best option for that buyer. Whether the customer is searching for Retail phone service or Business Phone Service, BestVoiceOverIP.com has credibility testing and reviewing each provider. The selection criteria that awarded Nextiva first place included competitive prices, product reliability, product’s ease of use, service quality and customer support.
Customer First
When comparing VoIP companies, there is no comparison between companies who put money first and the customer second vs. a company who focuses on customer satisfaction. Nextiva is clearly a company focusing on the customer needs and wants. Starting out with the overly courteous sales team, it was easy to see each individual employee enjoyed working there. In addition to the employees, the phone service and complementary services offered are above and beyond most competing companies.
Nextiva’s Confidence
Unlike older phone providers, Nextiva does not force a new client to sign a contract when signing up with their service. The services they offer are on a month-to-month plan. Nextiva is extremely confident when it comes to customer retention, they know a contract will not hold customers or make them extra money. They are in the VoIP business to please the customer, not to focus on the bottom line.
The Product
A business is worthless without a great product or service. Nextiva’s VoIP service is number one in the businesses as seen by this award. Nextiva has the lowest downtime of any other service provider backed by three data centers as opposed to other VoIP companies’ single data center. If this does not make a potential customer feel more secure, then surely the rest of the services will. An additional service businesses love is the phone routing to any phone. Nextiva makes it easy to take your business phone with you by forwarding to your cell phone if you choose. They also port your original business number so your business can start where it left off from the last service provider that failed you.
Customer Support
Customer support is Nextiva’s number one concern. They work as quickly as they can to have your phones up and running. They understand that no working phones means no business. They are all more than qualified to work on the customer support side and do everything they can to help. They are also very courteous and positive.
