Nextiva Complaints
Like with any good company Nextiva gives its customers and prospective customers the option to have their voice heard by Nextiva’s customer service and public relations team. Whether it is a minor complaint or a big idea that you think could really change Nextiva, Nextiva makes it easy to reach out to them.
One of the first things many people notice about Nextiva’s online presence is how social media friendly they are. They communicate with their customers using various social media platforms including Twitter, Facebook, LinkedIn, and even Foursquare. They don’t just have these websites set up to look modern they have these social media websites set up because they genuinely want to reach out to their audiences. On Nextiva’s Facebook alone there are close to 3,000 individuals writing on Nextiva’s Facebook wall, seeing the latest updates from Nextiva, and sharing Nextiva content with their friends. On Nextiva’s Twitter account they have close to 6,000 followers who actively talk to Nextiva and share media with. Even in 2011 it is rare to see medium-sized corporations adopt social media and do it really well.
If you haven’t jumped on the social bandwagon yet and prefer to reach to Nextiva the “old fashioned” ways you can with multiple ways. You can chose to call Nextiva at their toll free number 800-983-4289 as one way to quickly get in touch with a real person to hear your complaints and suggestions. You may also email them at [email protected]
When calling their support line you often reach a real, human person to field your call in a matter of minutes. Our experience with calling their complaints department was a very positive experience and we genuinely felt like the person on the other land was a real, caring human being that was concerned with how felt. It is extremely rare in the business world today to get that feeling.
E-mailing their support department was also a breeze. While we can’t share with you the e-mail and the details here, we can say we sent an e-mail to their support department and received a response in less than two days. The message was clear, articulate, professional written, and showed they researched our complaint to give us as best of an answer as possible.
Nextiva’s communication record is not just self-described, it is awarded from outside magazines, journals, and organizations who recognize Nextiva’s communication and reach to their customers as one of the best if not the best in the business. Since 2007 alone Nextiva has received over 50 “best of” rewards from leading business VoIP and technology review services. They are rated as having excellency in their products but also getting rewards such as #1 Business VoIP provider by dozens of sources, such as VoIP Review, VoIP Provider, Voice Reports, Unified Communications Magazine, Internet Telephony Magazine, Consumer Rankings, and dozens more reputable names. These rankings in such high volume year after year are no accident; they are clear signs that Nextiva is the best of the best.
Nextiva is evidently not a company that shies away from feedback, both good and bad. They communicate this very well on their website. The founders Thomas and Tracy believe criticism is a good thing but it is a way to make improvements and eventually be as good as a company as possible. Companies, who don’t take complaints seriously, in their opinion, stay stagnant and often don’t succeed. At Nextiva they take every complaint seriously no matter how small so they can become the best small business VoIP provider in the market today.
